GENERAL

Login Trouble: Your account's email login and password are case sensitive. If you have forgotten either one, email .

General Funkiness:

• PledgeDriver currently works only on PC computers using Internet Explorer. Mac computers that can run Windows may experience some glitches.
• Connecting to PledgeDriver through a remote desktop connection can cause performance problems. Connect directly through http://pledgedriver.org/entry.asp.
• Check to see if your Windows applications have been updated and you are running Internet Explorer 8.
• PledgeDriver will work best when your screen resolution is set to maximum.

Getting Kicked Out: If you leave your PledgeDriver account open on your computer for more than two hours without activity or without saving, your session may "time out," causing you to lose grid or script work done before the session was closed. To avoid losing your work if you are interrupted, click on the floppy disc icon on the toolbar every 5-10 minutes or before leaving your desk to attend other matters.

Refresh or Reload: If you are having trouble with basic functions, such script title lists not functioning normally, refresh Internet Explorer using the refresh icon (F5) at the top of your screen or close out of it completely, then reopen Internet Explorer and login to PledgeDriver again. If you continue to have trouble, call 651-797-2161.

Deactivate Popup Blockers: PledgeDriver uses popups for several functions. There may be additional pop-up blockers within pfishing filters on your system (check Instant Messenger, for example) that may need to be deactivated or adjusted.

Running Slow: PledgeDriver should take no more than 6-8 seconds for saves to the server and less time for screen changes. If it is running slower than that, try the following:

• Are other websites also loading and performing more slowly than usual or is PledgeDriver the only slow one?
• Compare how your computer runs PledgeDriver against another computer not on the same network, such as at home. There may be applications or unknown blockers or filters slowing things down on your network.
• Check the speed and workload on your internet connection by using one of the speed test tools available online.
• Close unnecessary applications on your desktop.
• You may need to add more RAM memory to your computer - PledgeDriver requires quite a bit.
• Uninstall applications you don't need, such as any Google programs.
• Upgrade to the newest version of Internet Explorer.
• Make sure your computer is current for all Windows updates.
• Multiple website tabs on your browser may slow things down.
• Check to see if you have dueling anti-virus programs, such as Norton and McAfee.

BINS, SCRIPTS, AND PLANNING GRID

Incomplete Loading of Case or Close Side of Planning Grid Screen: If the script title box appears as a narrow slit, it may be incomplete loading caused by a bin name that is too long. Open Bin Manager under Tools and shorten any long bin names. In general, please keep bin names, bin IDs, and script titles as short as possble.

Bin Side of Screen Doesn't "Fit": 3 things you can try: 1. Reapportion the grid side and the case/close bin side of the screen by placing your cursor on the vertical bar between them until you get the horizontal arrow. Slide left to make the grid side smaller, until you can see all of the bin side. Click on Options on the toolbar, then Save Window Settings to make this your new default. 2. The width of the bin name pull-down menus is determined by the longest bin name. Shorter bin names may allow the bin of the planning grid screen to "fit" as it should. 3. Increase your computer's screen resolution so you can see more on your monitor.

Popup Didn't Pop Up: If the "printable version of all scripts" popup does not appear, check behind the grid screen. If it is not there, check that the popup blocker on your computer has been deactivated. There may be additional popup blockers within pfishing filters or other applications that also need to be deactivated - Instant Messenger may have such a blocker. You may need to reset your computer to allow cookies from pledgedriver.com and pledgedriver.org.

Wrong Script ID or Text: Script bin ID's (the two or three letter identifiers used in the grid) should not contain numbers, and some ascii characters can cause trouble. Case and close bins that have the same ID can result in crossover texts. Change the ID on one of those bins and re-enter the scripts from that bin into your grid to ensure those scripts will be interactive.

Case Script Titles Appear in the Close Area: Sometimes when you've opened a case bin, its script titles may appear in the close bin window. This may be caused by clicking around before the scripts have been completely loaded into the bins.

Case/Close Messages with Multiple Fonts: This may result from importing a script in more than one piece. (If you didn't successfully drag/drop or copy/paste ALL of a script's text at once, start over - don't do it two stages or you will have formatting problems. You can also type the script's text directly in the Script Editor window.) To fix such a script see the next tip about funky formatting.

Funky Script Formatting: To repair a case or close message that has funky formatting is to select that script in the bin, click Edit to open the Script Editor window, then click on the icon that looks like a page with < > over it. This strips away all format coding. Now click the bullet icon, add bullets as usual, and resave. If this script's ID has already been used in your planning grid, the repaired text will automatically appear after you refresh your browser. Another thing you can try: open the script in the Script Editor window, click HTML to expose format coding, delete unwanted coding (keep <UL> at the beginning and end and <LI> at the start of each line), and Save Script. Do not convert back to Rich before saving.

Removing "&nbsp;" from Scripts: This is an encryption code for a non-breaking space - an extra space between words or sentences.  It may appear in scripts when you use the Word output option.  All of PledgeDriver's public scripts have been edited to remove this "bug," but if you saved affected public scripts as private scripts before the purging, you may see it in those scripts or in scripts imported from your own sources. To remove this critter, open the affected script in the Script Editor window, click HTML to expose the code, delete the &nbsp; and then click Save Script.  Do not delete other code encryptions inside <these things> and do not click Rich before saving as you do when importing scripts.  Contact us if you'd like more help or tips for searching whole bins at a time.

(MAJOR_GIVING_CLUB) TOKEN NOT WORKING: This is not an interactive working token. You will need to edit any public scripts containing this phrase to reflect your station's method.

OUTPUT PROBLEMS

Sent to the Wrong Screen: Example - If you are at the Print Options screen and click to return to the Planning Grid, but are sent to the Login screen instead, updating Windows may solve the problem.

Unwanted Pages with Only Break Notes:  If you have break notes in a grid break with empty case/close spaces in the 3rd and  4th lines, you will get a second page with just the break notes.  Avoid printing unwanted pages by selecting the pages you DO want to print when you open your printer to print.

Wrong Size Font: If your scripts are not presenting with the font size that you selected, and you are producing your scripts with the Word option rather than HTML, the version of Word on your computer may have an incompatibility with the output. Check to see if your Word app has any auto formatting that can be de-selected. See if you experience the same problem on a different computer. Another option is to close and reopen Word each time you want to produce your next set of scripts - that seems to kick things back to "normal".

LAST RESORTS

Report a Bug: If you think PledgeDriver is not performing as it should, please use the Report a Bug form found under the Help menu on the toolbar. This instantly notifies our offices and our software engineer. Be include your name and as specific as  you can so we can try to recreate the problem and find a solution. Or call 651-797-2161 for faster help.

Still Stuck? If these suggestions didn't help, call us at 651-797-2161 or 651-260-2010.

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