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PledgeDriver currently runs only on PC computers using Internet Explorer. Apologies to Mac users.
More than one person can work on a PledgeDriver account at the same. We recommend that you determine in advance what each person will do to avoid overwriting one another's work.
You need to deactivate the pop-up blocker on your computer to allow all PledgeDriver functions to operate properly. There may be additional pop-up blockers within pfishing filters on your system (check Instant Messenger, for example) that may need to be deactivated or adjusted.
PledgeDriver work done on your desktop computer is not permanently stored in OnAirFundraising's commercial-grade server until you save it. Save often - click on the floppy disc icon on the tool bar.
PledgeDriver should take only 6-8 seconds for saves to the server and less time for screen changes. If it is running slower than that, try closing unnecessary applications. If that doesn't help, you may need to add more RAM memory to your computer - PledgeDriver requires quite a bit. If it is running slowly, check the speed and workload on your internet connection by using one of the speed test tools available online.
If you think PledgeDriver is not performing as it should, please use the Report a Bug form found under the Help menu on the toolbar. This instantly notifies our offices and our software engineer. Please be as specific as you can so we can try to recreate the problem and find a solution. Or call 651-797-2161 for faster help.
Troubleshooting: If you are having trouble with basic functions, such script title lists not functioning normally, Refresh Internet Explorer using the refresh icon at the top of your screen or close out of it completely, then reopen Internet Explorer and login to PledgeDriver again. If you continue to have trouble, call 651-797-2161.
You are welcome to set up a practice drive in your account while you are learning to use PledgeDriver or if you want to experiment with formats without danger of altering a current drive plan.
Too small to read? Magnify PledgeDriver's screens (or any internet text) by holding down the CTRL key and clicking on + as many times as needed to make the font big enough. Make it smaller again by using CTRL and -.
Stuck? If these Help Notes didn't help, please call us at 651-797-2161.
Need basic or refresher training? Email us at info@onairfundraising.com to schedule an online coaching session.
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